Frequently Asked Questions
Q, Do I need to make an appointment?
A. Yes, we operate on an appointments only basis, to enable us to give you our full attention.
Q, Is there a time limit on appointments?
A. We have introduced a 90 minute time limit on appointments due to the Covid-19 pandemic, this is to allow us enough time to effectively sanitise the studio and gowns between appointments.
Q, How long will it take for my dress to arrive?
A. The current lead time between ordering and delivery is 4-6 months. However we do have a number of ex-sample gowns in stock that can be purchased ‘off the peg’ at a discounted rate.
Q, Will my dress need altering?
A. It is likely that your dress will need some alterations. We recommend that you budget between £200 – £400 for this.
Q, Do you have an in house seamstress?
A. While we don’t have an in-house seamstress, we have a great relationship with a number of excellent seamstresses in the area that we can put you in contact with. Alternatively, you are welcome to arrange your own alterations.
Q, Can I pay for my dress in instalments?
A. Yes, we can make arrangements for you to pay for your dress in up to 4 instalments.
Q, If I change my mind, can I get a refund?
A. No, once the order has been placed with the designer, full payment is required.
Q, Do you offer a Buy Back service?
A. Not at this time as your dress has been tailored to your shape.