Our Refunds Policy
· All items are fully refundable if returned within 14 days.
· After 14 days a credit note will be provided, which is valid for 1 year from the date of issue.
· Refund terms starts when the parcel is delivered.
· If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 14 days return policy.
· Returned goods postage is the responsibility of the customer.
· When purchasing next day or two day delivery, time frames are an estimate only.
· Custom changes and colour fabrics are not able to be refunded.
· We highly recommend ordering at least 3 months before the required date.
· When ordering next day or two day delivery, time frames are an estimate only.
· If ordering multiple items, we may not always have the required size in stock, please allow 1-6 weeks for the correct size.
· Custom dresses – although our standard time frame is 15-35 days, please allow up to 6 weeks to receive your items.