Our Refunds Policy


  • Once an item leaves the store, it cannot be returned. This includes gowns, shoes and accessories.    All items must be inspected by you before accepting them.
  • Any goods on Sale or Sold as Seen are non-returnable or exchangeable.  All Sale goods should be paid for on the day of purchase.    This applies to all shop samples whether they are discontinued styles or current styles from any designer.     Sample gowns are sold as seen and therefore may have some imperfections which do not render the gown as faulty.   Stock or sample gowns may require minor repairs and/or cleaning and this not the responsibility of Country Brides.   Each gown or purchase must be inspected prior to leaving the store as any damage not documented will be at the responsibility of the customer.   Your statutory rights are not affected.
  • Once a purchase order/invoice has been signed by the customer, verbally or in writing, this is a legally binding contract, and payment in full will remain due even if the order is cancelled.  A contract will be deemed to be agreed upon when a deposit has been made or on signing of the purchase order.  
  • Our contract with you is to provide you with your gown in time for your wedding in a satisfactory condition.   In the unlikely event of a gown arriving which is not acceptable, we will arrange for a replacement within a reasonable timescale.   This is not an acceptable reason to cancel your contract and your contract will remain unfulfilled until the replacement gown has arrived and been inspected.     Estimated arrival times will be given at the time of the order.   Occasionally, in peak times, these delivery times may vary.   If we are informed by the supplier that your gown will be delayed we will let you know.
  • Deposits and part or full payments are non-refundable.   Items specially ordered cannot be cancelled under any circumstances.
  • This does not affect your legal rights, including your right to claim a replacement or repair where the goods are faulty or misdescribed.
  • Any claim for faulty goods must be made in writing within 7 days of the item leaving our stores.    If an item is found to be faulty before leaving our stores it will either be repaired or replaced as appropriate.
  • If there is any evidence that the item has been worn or used no claim for faulty items will be accepted.
  • Credit Notes may be issued at the management’s discretion. Credit notes are non-transferable,  can only be used by the individual whose name appears on the credit note. If these are misused they will be retained by the stores.
  • This does not affect your legal rights, including your right to claim a replacement or repair where the goods are faulty or misdescribed.  
  • Any claim for faulty goods must be made within 7 days of the item leaving our stores.